Help center

Getting started

1. Open Trends and watch a template's reference clip. These clips are reference examples, not videos made by Trendify.
2. Check the template page: how many people it needs, the length and resolution we generate, and the credit cost.
3. Sign in, upload your photo and start. The finished video is saved in My remakes.

If a template shows Coming soon, it can't be generated yet: we're still testing it with our video model. You can watch its reference clip in the meantime; no credits are taken.

Preparing your photo

• One photo per video: JPG, PNG, WebP, up to 10 MB.
• Use a clear, well-lit photo where the whole face is visible. Avoid sunglasses, hands over the face, heavy filters and very small faces in wide shots.
• Templates for two people need both people in the same photo.
• Only use photos of yourself, or of adults who agreed. Photos of children and of public figures are not allowed.
• Each template page lists extra tips for that trend.

Credits

• Videos are charged by length: Standard at 720p uses 10 credits per second, so a 10-second video is 100 credits and a 12-second one 120.
• The exact cost is shown on the template before you start. Credits are reserved when generation starts.
• If a generation fails, its credits go back to your balance automatically.
• Monthly plan credits last until the end of that billing month; yearly plans deliver the year's credits at once, valid until the end of the yearly period; credit packs never expire. Credits that expire soonest are used first.
• Your balance and history are in Settings → Credits.

While your video is being made

• You don't need to keep the page open. Finished videos appear in My remakes.
• If a template page says We're double-checking this video, our video service didn't confirm the start in time. Don't start it again: it will either finish in My remakes or be marked failed with the credits returned.
• You can run up to 3 videos at the same time.

Downloading and finding your videos

• Every video is a vertical 9:16 MP4 at 720p, without a Trendify watermark.
• Download it from the template page when it finishes, or later from My remakes. Download links are temporary, so open My remakes again for a fresh one.
• Videos are kept so you can download them again. To have any of them deleted, open a support ticket.

Billing, cancelling and refunds

• Plans and credit packs are listed on Pricing.
• Subscriptions renew automatically. Cancel any time in Settings → Billing; your plan and its credits stay active until the end of the period you paid for.
• Credits returned after a failed generation are credits, not money. A cash refund for a purchase is requested through a support ticket with your order details and reviewed case by case. If a refund is issued, the credits from that purchase are removed from your balance.
• Your orders are listed in Settings → Payments.

Privacy and deleting data

• Photos and videos are stored privately and shown to you only through temporary links. We send your photo to our video provider only to make the video you asked for.
• To delete photos, videos or your whole account, open a support ticket. Details are in the Privacy Policy.
• Analytics cookies are used only if you accept them. Change your choice with Cookie Settings in the footer.

Contact and reporting a problem

Support runs through tickets, so we can reply on your account and see your orders:

1. Sign in (creating an account is free).
2. Open Settings → Support tickets and describe the problem. For a video, mention the template; for a payment, the order number.

Use the same tickets to report a video that uses your likeness or your work without permission, or to request data deletion. We don't have a public support email yet.